Privacy Policy

Last updated: October 24, 2025

1. Information We Collect

Personal Information

When you create an account with Neuka AI, we collect:

  • Email address and name
  • Username and user ID (generated by our authentication system)
  • Profile information you choose to provide
  • Payment information (will be processed securely through third-party payment providers when subscription features launch)
  • Communication preferences

Usage Data

We automatically collect information about how you use our service:

  • Brainstorming sessions and creative content you generate
  • Feature usage patterns (which tools you use and when)
  • Login activity and streak tracking
  • User plan and credit usage

Content Data

Our features may collect:

  • Brainstorm: Topics, filters (platform, tone, audience), and generated captions
  • ShotCoach: Photography session data and shot recommendations
  • AuraMeter: Photos you upload for analysis and quality scores
  • Vault: Content you choose to save and organize

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI-powered creative tools
  • Personalize your experience and content recommendations
  • Process payments and manage your subscription (when subscription features are available)
  • Track and reward your engagement through streaks and credits
  • Send important updates about our service
  • Provide customer support
  • Improve our AI models and algorithms using anonymized, aggregated data
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We never sell your personal information. We may share your information only in these limited circumstances:

  • Service Providers: AWS (for hosting, authentication, and database storage). When payment features launch, we will use trusted third-party payment processors
  • AI Processing: Your content may be processed by AI services to generate brainstorms, analyze photos, and provide recommendations. Content is used only for your session and not stored by AI providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition (with continued privacy protection)
  • With Your Consent: Any other sharing requires your explicit permission

Note: We do not use third-party analytics or tracking services. All usage data is collected and stored directly in our own infrastructure.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Data encryption in transit using HTTPS/TLS
  • Data encryption at rest through AWS encryption
  • Secure authentication through AWS Cognito with JWT tokens
  • Secure data centers with access controls (AWS infrastructure)
  • Regular security monitoring and updates
  • Employee access controls and security training
  • When payment features launch, we will not store payment card details - all payment information will be processed securely by PCI-compliant third-party providers

While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your account and data
  • Export: Download your creative content and ideas
  • Opt-out: Unsubscribe from marketing communications
  • Restrict: Limit how we process your data

To exercise these rights, contact us at support@neukaai.com

6. Data Retention

We retain your information as follows:

  • Account data: Until you delete your account
  • Creative content: Permanently deleted immediately upon account deletion
  • Usage data: Only stored in anonymized, aggregated form that cannot identify you personally
  • Legal obligations: Minimal data retained only as required by applicable law

When you delete your account from the Profile section of the app, all personally identifiable data is permanently removed from our servers immediately. We do not retain any of your personal information after account deletion.

7. International Data Transfers

Your data is stored and processed on AWS servers, which may be located in various countries. We use AWS infrastructure in the following regions:

  • Primary storage and processing through AWS services
  • Data transfer protection through AWS security standards
  • Compliance with GDPR and other international data protection regulations

By using our service, you consent to the transfer of your information to countries where AWS operates, with appropriate safeguards in place.

8. Children's Privacy

Neuka AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Email notification to your registered address
  • Prominent notice on our website
  • In-app notification

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

11. Specific Regional Rights

For EU/UK Residents (GDPR)

Under GDPR, you have additional rights including data portability and the right to lodge a complaint with supervisory authorities.

For California Residents (CCPA)

California residents have the right to know what personal information we collect, use, and share, and the right to request deletion of their personal information.