Security & Trust

1. Our Security Commitment

At Neuka AI, security isn't an afterthought—it's fundamental to everything we do. We understand that your creative work is valuable and personal, which is why we've implemented enterprise-grade security measures to protect your data, content, and privacy.

Our security program follows industry best practices and is continuously monitored and updated to address emerging threats.

2. Data Encryption

Encryption in Transit

• TLS 1.3: All data transmission uses the latest TLS encryption protocol
• HTTPS Everywhere: All web traffic is encrypted in transit
• API Security: All API communications use encrypted channels with JWT authentication
• Mobile Apps: Secure HTTPS connections for all app-to-server communication

Encryption at Rest

• AES-256: All stored data is encrypted using AES-256 encryption via AWS services
• Database Encryption: AWS DynamoDB encryption at rest with managed keys
• File Storage: Creative content encrypted in AWS S3 with server-side encryption
• Backup Encryption: All automated AWS backups are encrypted

3. Infrastructure Security

Cloud Infrastructure

• AWS: Hosted exclusively on Amazon Web Services with enterprise-grade security
• Multi-Region: Data replication across multiple AWS regions for redundancy
• Auto-Scaling: AWS Lambda and API Gateway for secure, scalable API handling
• Network Isolation: AWS VPC with strict network segmentation and security groups

Physical Security

• AWS Data Centers: SOC 1, SOC 2, SOC 3 certified facilities with 24/7 physical security
• Access Controls: AWS maintains biometric and multi-factor authentication for facility access
• Environmental Controls: Climate control and fire suppression systems managed by AWS
• Hardware Destruction: AWS secure hardware disposal and data destruction procedures

4. Access Controls & Authentication

User Authentication

• AWS Cognito: Secure authentication and user management
• JWT Tokens: Industry-standard JSON Web Tokens for session management
• Password Security: Strong password requirements with bcrypt hashing
• Session Management: Secure session handling with automatic timeouts

Internal Access Controls

• Principle of Least Privilege: Team members have minimal necessary access
• Role-Based Access: AWS IAM roles with granular permissions
• Access Reviews: Regular audits of team access permissions
• Secure Development: Developers cannot access production user data

5. AI Model Security

Model Protection

• Third-Party Models: We use industry-leading AI models (OpenAI, Anthropic) with strict API security
• Secure API Integration: All AI API calls are encrypted and authenticated
• Model Isolation: User requests are processed independently without cross-user data sharing
• No Model Training: Your creative content is not used to train AI models

Content Processing

• Temporary Processing: User content is processed only for your immediate request
• No Permanent Storage by AI: AI providers do not retain your content (per their API agreements)
• Privacy-First: We do not share your creative work with third parties for analytics or improvement
• Secure Deletion: Content is deleted from our systems when you delete it

6. Compliance & Standards

Current Compliance

• GDPR: Full compliance with EU General Data Protection Regulation
• CCPA: California Consumer Privacy Act compliance
• AWS Compliance: Benefit from AWS's SOC 1, SOC 2, SOC 3, ISO 27001, and other certifications
• Data Protection: Immediate data deletion upon account closure

Security Best Practices

• Regular Security Audits: Ongoing review of security practices and infrastructure
• Vulnerability Management: Prompt patching and updates of all systems
• Security Training: Team education on security best practices and threat awareness
• Incident Response: Documented procedures for security incident handling

7. Monitoring & Incident Response

Security Monitoring

• AWS CloudWatch: Continuous monitoring of infrastructure and application logs
• Intrusion Detection: AWS GuardDuty for threat detection and monitoring
• Log Analysis: Comprehensive logging of all API requests and system activity
• Automated Alerts: Real-time alerts for suspicious activity or security events

Incident Response

• Response Procedures: Documented incident response plan and protocols
• Rapid Response: Critical security issues addressed immediately
• User Notification: Transparent communication about any security incidents affecting user data
• Post-Incident Review: Analysis and improvement measures after incidents

8. Data Protection & Privacy

Data Minimization

• Minimal Collection: We only collect data necessary for service functionality (email, username, content)
• Purpose Limitation: Data is used only for providing and improving the Neuka AI service
• No Retention: Account data is deleted immediately upon account deletion request
• Secure Deletion: Data is permanently deleted from all systems and backups

User Control

• Data Portability: Export your content in standard formats
• Right to Deletion: Request immediate deletion of your account and all data
• Access Rights: View your data through your account dashboard
• Transparent Processing: Clear information about how your data is used

9. Third-Party Security

Service Providers

We carefully select third-party services that meet high security standards:

• AWS (Amazon Web Services): Cloud infrastructure with SOC 2, ISO 27001, and other certifications
• Stripe (Launching Next Week): PCI DSS Level 1 certified payment processing
• OpenAI/Anthropic: AI model providers with enterprise security and privacy agreements
• AWS Amplify: Secure static website hosting with HTTPS and CDN

Vendor Security

• Security Assessments: Review of vendor security practices and certifications
• Data Processing Agreements: Contractual security and privacy requirements
• Limited Data Sharing: Only necessary data shared with third parties
• Monitoring: Ongoing review of vendor security practices

10. Secure Development Practices

Secure Coding

• Code Reviews: All code changes undergo review before deployment
• Dependency Management: Regular updates and security patches for dependencies
• Input Validation: Strict validation and sanitization of user inputs
• Security Testing: Testing for common vulnerabilities (SQL injection, XSS, CSRF)

Development Environment

• Isolated Environments: Development, staging, and production separation
• Secure Deployment: Automated deployment through AWS services
• Environment Hardening: Minimal attack surface on all systems
• Regular Updates: Timely security patches and framework updates

11. Business Continuity

Backup & Recovery

• Automated Backups: AWS automated backups for DynamoDB and S3
• Geographic Distribution: Data replicated across multiple AWS regions
• Point-in-Time Recovery: AWS DynamoDB point-in-time recovery enabled
• High Availability: AWS infrastructure designed for 99.9%+ uptime

Disaster Recovery

• Recovery Procedures: Documented disaster recovery plan
• Failover Systems: Multi-region architecture for automatic failover
• Communication Plan: Status page and email updates during incidents
• AWS Resilience: Leveraging AWS's infrastructure resilience

12. Transparency & Reporting

Security Transparency

• Security Documentation: Public documentation of our security practices
• Incident Disclosure: Transparent communication about security incidents affecting users
• Regular Updates: Updates to security documentation as practices evolve
• Status Page: Real-time service status available at /status

Responsible Disclosure

We welcome security researchers to report vulnerabilities responsibly:

• Report security issues to support@neukaai.com
• Provide details about the vulnerability and steps to reproduce
• Allow reasonable time for us to investigate and address the issue
• We commit to acknowledging reports and providing updates on fixes

13. Contact Our Security Team

Have questions about our security practices? Contact our security team:

14. Security Resources

Additional security information and resources:

• Privacy Policy - How we protect your personal data
• Cookie Policy - Our use of cookies and tracking
• Terms of Service - Legal terms and conditions